Victoria currently holds the position of key account manager, at Crawford & Company (Canada) Inc. In this strategic role, she specializes in partnering with corporate clients facing various risks conducting business in the Canadian marketplace and providing unique solutions in managing and mitigating their risks.
Victoria acts as the main point of contact for key stakeholders and is responsible for liaising at a strategic level, acting as a point of escalation on any high-level service issues, identifying and communicating trend information, cost savings opportunities and best practices. She provides leadership and direction using innovative strategies in restoring and enhancing lives, businesses and communities- delivering Crawford's value proposition every day.
In her 19-year career with Crawford, Victoria started as a case manager and then quickly progressed to branch and regional management roles and then into more progressive leadership roles including business development, large TPA program implementation and account management. Her technical and business skills continue to be of tremendous value to both internal and external clients.
Victoria has been actively involved in the Insurance Institute of Canada as a board member. She holds a bachelor's degree in Psychology and Kinesiology, post-graduate certificates in Human Resources and Career Consulting, is a Certified Vocational Professional (CVP), Registered Rehabilitation Professional (RRP), Registered Vocational Professional (RVP), Associate Customer Service (ACS), Chartered Insurance Professional (CIP) and a Canadian Certified Risk Manager (CRM).